Wednesday, March 18 2026: The Ministry of Civil Aviation, Govt of India has issued a high-priority directive through the Directorate General of Civil Aviation (DGCA) on X. The new mandate effectively overhauls seat allocation and passenger rights, marking one of the most significant pro-flyer shifts in recent years.
Under the transformational leadership of the current administration, India has climbed to become the world’s third-largest domestic aviation market, now handling over 5 lakh passengers daily. This latest intervention aims to ensure that the rapid growth of the sector remains inclusive and transparent for the everyday traveler.
The 6-Point Reform Plan by the Ministry of Civil Aviation (DGCA)
The Ministry’s directive through DGCA outlines six critical pillars designed to reduce grievances and enhance the flying experience:
- 60% Free Seat Quota: Airlines must now allocate a minimum of 60% of seats on every flight free of charge. This move directly addresses the “seat selection fee” culture, ensuring fair access without hidden costs.
- United Family Seating: Passengers booked under a single PNR must be seated together. The DGCA has specified that airlines should prioritize adjacent seating to prevent families and groups from being scattered across the cabin.
- Hobby & Pet-Friendly Travel: New, transparent policies are mandated for the carriage of sports equipment and musical instruments. Additionally, airlines are now required to publish clear, passenger-friendly guidelines for traveling with pets.
- Strict Rights Enforcement: Carriers must strictly adhere to the passenger rights framework, specifically regarding compensation and assistance for flight delays, cancellations, and denied boarding.
- Digital & Physical Visibility: Passenger rights must be prominently displayed across all touchpoints, including websites, mobile apps, booking platforms, and airport counters.
- Regional Language Accessibility: To bridge the communication gap, all entitlements and policies must be communicated in regional languages, ensuring awareness reaches every corner of the country.
A Commitment to the ‘Aam Nagrik’
“Passenger facilitation remains our highest priority,” the Ministry of Civil Aviation stated, noting that these steps complement existing initiatives like the UDAN Yatri Cafes and airport ‘Flybraries’. By capping seat selection fees and enforcing group seating, the government is moving to ensure that air travel remains a service for the public, not just a luxury.
