Facebook, Instagram, and WhatsApp after the massive outage is back to normal, as for now, it is resolved. This is the worst ever outage of Facebook since a 2019 when it went offline for more than 24 hours, as the downtime hit hardest on the small businesses and creators who rely on these services for their income.
Sigh of Relief: As Facebook, Instagram and WhatsApp is back to normal
Facebook issued an explanation for the outage on Monday evening, saying that it was due to a configuration issue. The company says it doesn’t believe any user data was impacted.
After failing all tests for most of the day, a test of ISP DNS servers via DNSchecker.org showed most of them successfully finding a route to Facebook.com at 5:30PM ET. A few minutes later, we were able to start using Facebook and Instagram normally; however, it may take time for the DNS fixes to reach everyone.
On Twitter, Facebook communications exec Andy Stone says, “We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
Inside Facebook, the outage has broken nearly all of the internal systems employees use to communicate and work. Several employees who were quoted in reported said they resorted to talking through their work-provided Outlook email accounts, though employees can’t receive emails from external addresses.
‘Networking issues’ – cited by Facebook – says we are sorry
Employees who were logged into work tools such as Google Docs and Zoom before the outage can still use those, but any employee who needs to log in with their work email was blocked.
Facebook engineers have been sent to the company’s US data centers to try and fix the problem, according to two people familiar with the situation. That meant the outage, already Facebook’s most severe in years, could be further prolonged.
While Facebook showed error, Instagram.com flashed a 5xx Server Error message, while the Facebook site merely told us that something went wrong. The problem also affected its virtual reality arm, Oculus. Users could load games they already have installed, and the browser works, but social features or installing new games didn’t.